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This is not a reputable company. I very foolishly called them thinking it was part of microsoft. They took over my laptop and told me I had 100s of virus problems and when I refused to pay them $80 (I am in the UK) they locked me out of my laptop. What worries me, are...
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1.0
I didn't like
  • Any of it
#890917
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Guruaid has always been there when I had a computer problem. The gentlemen I have worked with were intelligent, well mannered and very polite. It has always been a pleasure to talk with my technicians.The tech from Guru aid technical dept called me up and helped make...
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4.2
#879135
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Guruaid Technical Support Review

Scam just avoid them at any cost
1.0
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#876137
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I am pleased with today's session. I had not contacted Guruaid for a long time, but they were proactive and contacted me, and were very helpful in cleaning up viruses, malware and unneeded files from my computer. I very much recommend this service to anyone because...
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#841485
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I had not contacted Guruaid for a long time, but they were proactive and contacted me, and were very helpful in cleaning up viruses, malware and unneeded files from my computer. I very much recommend this service to anyone because they have the expertise and staff to...
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#837112
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On phone total about 2 hours. Passed around several "experts". Given 2 choices to unlock my mobile-- either wipe all data or pay £90 and their "expert technician" could do the job. I paid the 90 by card. Given a 6 digit number again which didnt work again. At long last...
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1.0
York, York
#835985
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Scams! Don't let them trick you into paying money to get your computer "fixed by their certified engineers"! I called because I was unable to download my newly purchased Norton onto my laptop. He asked me to let him have access to my laptop, which I did but started to...
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Anonymous
Anonymous

I also talked with a customer service person and was going toPay until I read some reviews while on hold, then said "no thank you!!" Then today, two weeks later, I get a call ...

Hatfield, Hertford
#831565
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Guruaid Windows 10 Software Upgrade Review

I have just paid Guruaids £80.00 for sorting out my laptop win10 upgrade. They could not do it and promised to refund. Have not heard from them and the phone number to contact them directly is wrong. How can get my refund. Robert
Hounslow, England
#829539
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Helped me to make my computer better and more efficient. During the three years I did not do cleaning up of my computer, Now I know more of the things to do, and to call more often and feel that the computer will be well taken care of in the next 2 years. The help was...
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5.0
Morganton, Georgia
I liked
  • Servicin
#827898
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Guruaid Customer Care Review

Guruaid - Simple Review #1460151091
I got scammed by this company. Was staying in hotel with Un-secured wi-fi. They popped up into my Mcafee and pretended to be Mcafee. They are scammers and charged me $100.00 to take over my computer and pretend they were fixing it. Trust me they are scammers. Stay away from them. I would classify them as terrorists.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Website
#826305
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