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On phone total about 2 hours. Passed around several "experts". Given 2 choices to unlock my mobile-- either wipe all data or pay £90 and their "expert technician" could do the job. I paid the 90 by card. Given a 6 digit number again which didnt work again. At long last...
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1.0
York, York
#835985
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Scams! Don't let them trick you into paying money to get your computer "fixed by their certified engineers"! I called because I was unable to download my newly purchased Norton onto my laptop. He asked me to let him have access to my laptop, which I did but started to...
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Anonymous
Anonymous

I also talked with a customer service person and was going toPay until I read some reviews while on hold, then said "no thank you!!" Then today, two weeks later, I get a call ...

Hatfield, Hertford
#831565
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Guruaid Windows 10 Software Upgrade Review

I have just paid Guruaids £80.00 for sorting out my laptop win10 upgrade. They could not do it and promised to refund. Have not heard from them and the phone number to contact them directly is wrong. How can get my refund. Robert
Hounslow, England
#829539
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Helped me to make my computer better and more efficient. During the three years I did not do cleaning up of my computer, Now I know more of the things to do, and to call more often and feel that the computer will be well taken care of in the next 2 years. The help was...
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5.0
Morganton, Georgia
I liked
  • Servicin
#827898
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Guruaid Customer Care Review

Guruaid - Simple Review #1460151091
I got scammed by this company. Was staying in hotel with Un-secured wi-fi. They popped up into my Mcafee and pretended to be Mcafee. They are scammers and charged me $100.00 to take over my computer and pretend they were fixing it. Trust me they are scammers. Stay away from them. I would classify them as terrorists.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Website
#826305
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Guruaid Technical Support Review

Other businesses and client painting a different picture of your talents of technical support that your rdp software will opened ports of invasion to harm one's networks and devices. . Can I feel secure with your plan. . Albert Alvarez @ Cypress,TX: (713) 459-9827
#811833
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my son paid 199.99 and i paid 49.99 to get them to fix my computer and get the protection on my computer and yesterday they said i had all kinds of virus's and errors and went into my computer with their tech and put *** and virus's all in it and wanted me to pay more...
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Anonymous
Anonymous

Guruaid called me and said i had free points from old membership to use to get some special work done.They then claimed I had to pay them a new membership to finish the work a...

h.kitchener
h.kitchener

Sounds like you were scammed. First of all, using a service like Guruaid is a mistake. Allowing anyone to "go into" your computer is dangerous and a mistake. Blaming AVG is mo...

Chickamauga, Georgia
#810169
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Called for tech support and after 10 minutes of being on hold with the manager and him "checking" to see if a tech available was informed there was no one to help me and I would receive a call back the following day. None received. Took my computer into a service...
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1.0
Hesperus, Colorado
I didn't like
  • No tech when needed
  • False advertising of 24 7 availability
  • Missrepresentation of technical performance
#806049
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I thought I was calling Morton for technical support but end up somehow with Guruaid. I needed some help to install Norton 360 on three computers. Anyway, after hours of phone time and sitting in front of the computer they finally ran a diagnostic check and install...
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#801674
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I thought I was talking to AVAST looked up telephone number on Google search. I wanted to cancel an auto Subscription with AVAST. The person has a strong Indian accent said I would need to type in Google and then put a new number in to take over computer. I said all I...
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Morden, Merton
#795515
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