Most helpful reviews first
Guruaid - OH MY GOD!!!
I called to cancel a purchase I had made last week and was told it was going to cost me $80 to cancel a $25 purchase. I felt backed into a corner and was told I wouldn't get a refund if I didn't pay the money. It took almost two hours and I'm finally free!!! DO NOT PURCHASE A PROTECTION PLAN UNLESS YOU ARE ABSOLUTELY SURE YOU WANT IT! The cancellation fee came under the guise of technical support. Nothing but a scam.
I didn't like
- Being scammed
- Lack of customer relation
- Took too long with basic tasks
Guruaid - Scammers
They prey on people. And act like parasites. They will hijack your computer and take everything from you! Beware. We need to file a lawsuit.
I was prompted to write a positive review after reading a string of negative reviews that surprised me. This has not been my experience. When I called GuruAid earlier today about several problems I was having, I mentioned seeing negative reviews online. They said that...Read more
- Technical support
Last night all of the sudden out of nowhere my computer screen goes red with white fonts embezzled all over warning me of security alert. I got a number off google for Norton Tech support. I called the number thinking I was dealing with Norton, They pretended to be...Read more
I didn't like
My PC came up w/ an orange screen,said that my PC alerted Microsoft that it was infected.It had an 888 toll free number to call.When I called said number I was informed it would cost $400+ to clean my PC.Let me say I had no control over my PC when the screen was orange...Read more
A bad experience i would rather forget, made me fearfull. after 6 hr i was ill . I had gone on line to find my PC help line to to sort a fault out, Got Guruaid and they inferred they were the agents for the company. Took very long time to sort things out and all the...Read more
THEY ARE TARGETING SENIOR CITIZENS AND SCARING THEM OUT OF THOUSANDS OF DOLLARS!!!! I WILL BE WRITING A REVIEW EVERY DAY. DON'T LET THIS HAPPEN TO YOUR LOVED ONES!!! THEY WILL CALL FROM A GURU AID NUMBER THEN CALL FROM AN UNTRACEABLE NUMBER ASKIN FOR THEIR BANKING...Read more
I didn't like
- Everything fraud
Norton fixed my problem for free when my vault wouldn't open. They said it could not be fixed without a tech doing it. Tried to blame it on another program that had nothing to do with it. Once they started dropping the prices quoted I knew something was up. they merged...Read more
Guruaid - Intercepted my communication with Dell , ripped off for $400
But are refunding some of my money after a lengthy threatening conversation.
I have saved on my phone all of the calls these people have made to me. They call me 3-5x's a day. They are somehow able to flash warning screens on your computer, suddenly a voice comes on saying you must call them cuz someone has hacked into your computer. Initially...Read more
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