First calling through a phone number given to me by a tech in Xbox support I was ready for as good as service as before.I was first skeptical when they answered and I told them I got off support and they said they were not Xbox or Microsoft.
Immediately I questioned on if they were the right people to call but they assured me it was fine. They were very helpful at first and did end up fixing my issue. However, they then insisted I do a clean up of my computer with a technician. Keeping remote control access on made me quite uncomfortable anyway but now with this technician I was not on the phone with him anymore.
Now I could only type messages back and forth through a chat box they provided. It was a very uncomfortable experience especially when they continually tried to sell me a year subscription or whatever it was. They added some pop up blocker and deleted what apparently was a bunch of extra massive junk files. Being that my computer had only just been opened up the day before I don't know how that was possible.
I was already annoyed of needing to do this so called "required" clean up and the technician pestered me about four or five times in a row to try and have me pay for the year subscription of service. When I explained that I was uncomfortable about him forcing on me he insisted he wasn't trying to. I am grateful they resolved my issue but I will not be calling them again for anything.
I would NOT recommend this company to anyone.Ever.
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