Wick, Scotland
Not resolved
2.4
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
1 comment

First calling through a phone number given to me by a tech in Xbox support I was ready for as good as service as before.I was first skeptical when they answered and I told them I got off support and they said they were not Xbox or Microsoft.

Immediately I questioned on if they were the right people to call but they assured me it was fine. They were very helpful at first and did end up fixing my issue. However, they then insisted I do a clean up of my computer with a technician. Keeping remote control access on made me quite uncomfortable anyway but now with this technician I was not on the phone with him anymore.

Now I could only type messages back and forth through a chat box they provided. It was a very uncomfortable experience especially when they continually tried to sell me a year subscription or whatever it was. They added some pop up blocker and deleted what apparently was a bunch of extra massive junk files. Being that my computer had only just been opened up the day before I don't know how that was possible.

I was already annoyed of needing to do this so called "required" clean up and the technician pestered me about four or five times in a row to try and have me pay for the year subscription of service. When I explained that I was uncomfortable about him forcing on me he insisted he wasn't trying to. I am grateful they resolved my issue but I will not be calling them again for anything.

I would NOT recommend this company to anyone.Ever.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Guruaid. The most disappointing about guruaid technical support at Guruaid was technician and customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Guruaid.

Check out the best and the worst companies in Software category for more informed decision or compare Guruaid to other companies on our site.

Had an Experience with Guruaid?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1330586

Webroot contacted but Guruaid came on the line.One hour spent with the worst connection, could barely understand with accent.

Said I had many viruses, computer was very slow and he could fix it for a new 1, 2 or 3 year warranty. What? I asked if he was Webroot and he said no. I said no to warranty.

High pressure began. How about a one time fee of $120? I said no. He said how about 99$ I said we'd think about it.

He wanted to know what was holding me back.and that he'd done his part and spent an hour with me. Asked 6 more times...very pushy and then pissed off.

We disconnected from him.Stay away from GURUAID..

You May Also Like

Guruaid - Be careful with what they don't tell you... Guruaid " I had subscribed 2 computers for their remote support. Just came to the end of my 2 year subscription with Guruaid. They are refusing to honor my second computer's..." Read more Bitdefender - Can't install on a brand new MacBook Pro Bitdefender "I bought a brand new MacBook Pro, within a week I decided to play it safe and install an antivirus. I saw on several websites that Bitdefender didn't slow down..." Read more Domainracer - Excellent services for a great price Domainracer "Their SSD-based hosting offering is excellent bang, and the few issues I've encountered were addressed quickly and competently, with no follow-up required.As reseller customers are happy with their web hosting..." Read more Atompark Software - Great Customer Support Atompark Software "Not just ones or twice, I have been in touch with Atompark live chat so many times, not just for fresh purchases and discounts, but also for many technical issues,..." Read more Marks Work Wearhouse - Denver Haynes pants left me with chemical burns Marks Work Wearhouse "I bought a few pairs of their Mia pants and wore them without washing them first. They have a little warning about dye transfer that I found later. What happened..." Read more Benjamin Moore - Black streaks on Aura Exterior Paint Benjamin Moore "For over two years I have been dealing with a paint problem with Aura exterior paint. My house was built in 2006 and the only paint that has ever been..." Read more Olive Garden - I have a complaint Olive Garden "I have been fired from the American Fork Utah Olive Garden. I started almost about a month ago and not to long after I started Tom Campos the General Manager..." Read more Kraft Foods - Totally appalled at the non accessibility of your organization. Kraft Foods "Good Morning, I am from an organization called Social Vocational Services in Tulare California. I seek minimal jobs for our clients with disabilities in our community. What I find very..." Read more